Refund & Returns Policy
Your satisfaction is our priority. Learn about our comprehensive return and refund policies for Golden Goose Clothes products.
Important Policy Update
Effective Date: January 1, 2025. This policy applies to all purchases made on or after this date. For purchases made before this date, please contact our customer service team.
Return Eligibility
We accept returns for most items within 30 days of the original purchase date. To be eligible for a return, items must meet the following conditions:
Unworn Condition
Items must be unworn, unwashed, and in their original condition with all tags attached.
Original Packaging
Items should be returned in their original packaging, including shoe boxes, dust bags, and authenticity certificates.
Proof of Purchase
Original receipt or order confirmation required for all returns and exchanges.
Non-Returnable Items
- Customized or personalized products
- Items marked as "Final Sale" or purchased during special promotions
- Undergarments and intimate apparel
- Items damaged by normal wear or misuse
- Products altered or modified by the customer
How to Return Items
Follow these simple steps to process your return:
Email us at [email protected] with your order number and reason for return.
We'll provide you with a Return Authorization (RA) number and return shipping instructions within 24 hours.
Carefully package items in original packaging with the RA number clearly marked on the outside.
Use the prepaid return label provided or ship to our returns center using a trackable shipping method.
Refund Processing
Once we receive and inspect your returned items, we'll process your refund according to the following timeline:
Inspection Period
1-3 business days to inspect returned items and verify their condition.
Refund Processing
3-5 business days to process approved refunds back to your original payment method.
Bank Processing
5-10 business days for the refund to appear in your account (varies by financial institution).
Refund Methods
- Credit/Debit Cards: Refunded to the original card used for purchase
- PayPal: Refunded to your PayPal account
- Store Credit: Available upon request for faster processing
- Bank Transfer: For international customers (additional processing time may apply)
Exchanges
We offer exchanges for size and color variations, subject to availability:
- Size Exchanges: Available within the same product line
- Color Exchanges: Subject to current inventory
- Style Exchanges: Must be of equal or lesser value
- Processing Time: 5-7 business days once we receive your item
Note: If the replacement item costs more, you'll be charged the difference. If it costs less, we'll refund the difference to your original payment method.
Return Shipping
Domestic Returns (US)
- Free return shipping provided for defective or incorrectly shipped items
- $9.99 return shipping fee for regular returns (deducted from refund)
- Expedited return processing available for an additional $15
International Returns
- Customer responsible for return shipping costs unless item is defective
- Customs duties and taxes are non-refundable
- Use trackable shipping method with insurance coverage
- Returns must be declared with accurate value to avoid delays
Return Address
Golden Goose Clothes Returns Center
847 Madison Avenue
New York, NY 10021
United States
Include your RA number on the package label
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
- Report within 48 hours of delivery for fastest resolution
- Provide photos of the damage or defect along with your order number
- Keep all packaging until we provide return instructions
- Priority processing for defective item returns
We'll provide a prepaid return label and offer you the choice of:
- Full refund including original shipping costs
- Replacement item with expedited shipping
- Store credit with bonus value for the inconvenience
Sale and Promotional Items
Special Conditions Apply
- Final Sale Items: All sales final, no returns or exchanges
- Clearance Items: Store credit only, no cash refunds
- Promotional Discounts: Refund calculated on amount paid after discounts
- Bundle Deals: Entire bundle must be returned for full refund
- Gift with Purchase: Free gifts must be returned with original items
Gift Returns
Items purchased as gifts can be returned with the following options:
With Gift Receipt
Full refund to original payment method or store credit at recipient's preference.
Without Receipt
Store credit issued for current selling price or lowest price in past 30 days.
Gift Return Period: 45 days from original purchase date (extended return window for gifts purchased during holiday seasons).
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns or refunds.
Contact Customer Service
Customer Service Hours:
Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST
Policy Updates
This return and refund policy may be updated periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes indicates acceptance of the revised policy.
Last Updated: January 1, 2025